Awaaz is a WhatsApp team inbox, broadcast and AI agent platform for businesses, built in India on Meta's official WhatsApp Business Platform. It connects the WhatsApp number a business already uses.

Do I need a new number?

No. You connect the number you already use. It keeps working in the WhatsApp Business app at the same time.

What is WhatsApp Coexistence?

Meta's way to use one number in the WhatsApp Business app and on the API together. Your phone keeps working as it does today, and your team and AI reply from Awaaz on the same number.

Can I connect more than one number?

Yes. Every number you connect lands in the same inbox, and each chat shows which number it came in on. See them all together or one at a time, and choose which numbers each teammate sees.

What happens to my old chats?

When you confirm on your phone, Meta shares up to six months of chats and your contacts. They appear in your Awaaz inbox.

What is the difference between Agent Assist and the AI agent?

Agent Assist helps your team write replies, but a person always presses send. The AI agent replies to customers on its own and hands the hard chats to your team.

Do I have to use AI at all?

No. The team inbox works on its own. Switch on Agent Assist or the AI agent whenever you want.

What if the AI doesn't know?

It hands the chat to your team with a note instead of guessing.

Which plan has the AI agent?

Growth + AI. Every 14-day free trial includes it, so you can try it on your own chats first.

Meta charges your business for WhatsApp conversations at its own rates, billed directly. Your Awaaz plan has no per-message fee and no markup on Meta's rates.

Is it the official WhatsApp API?

Yes. Awaaz is built on Meta's WhatsApp Business Platform, and your account stays in your business's name.

Is there a free trial?

Yes, 14 days free with every feature, including the AI agent. No credit card is needed.

Awaaz: one login for every WhatsApp number

Every business WhatsApp number in one shared inbox, so your whole team answers from one place. With WhatsApp Coexistence the number keeps working in the WhatsApp Business app on your phone at the same time, with AI that helps your team or replies for you. Choose how much AI talks to your customers: the team inbox on its own, Agent Assist to help your team write replies, or the AI agent to answer day and night and hand the hard chats to a person. Built on Meta's official WhatsApp Business Platform, with no per-message fee on top of Meta's own rates.

Start free trial 14 days free, no credit card.

What you can do with Awaaz

WhatsApp Coexistence

Your number keeps working in the WhatsApp Business app on your phone and in the team inbox at the same time. Chats show in both.

Every number in one inbox

Connect all your business numbers to one inbox. Each chat shows the number it came in on; see them all together or one at a time, and choose which numbers each teammate sees.

Team inbox

Your whole team in one shared inbox, with labels, notes, assignment, teams and hand-offs, so nothing is answered twice.

Agent Assist

AI beside your team: it suggests replies from your past chats and documents, polishes the wording and translates into English, Hindi or Punjabi. Nothing is sent until a person sends it.

AI agent

Replies like your best teammate: learns from your chats, documents and website, reads the pictures customers send, and hands off to a person when it should.

Broadcasts and campaigns

Campaigns paced to WhatsApp's daily limit that skip blocked contacts, follow up only with people who didn't reply, and resend to anyone missed.

Workflows

Menus, welcome messages, business hours and away replies, keyword answers, without code.

Leads and CRM

Tag the chats worth following up and send them to your CRM, Google Sheets or webhooks.

Click-to-WhatsApp ads

Ad enquiries land in your inbox with the ad they came from, ready for the AI or your team.

Commerce

Shopify and WooCommerce order updates, cash-on-delivery confirmation, abandoned cart reminders and payment links.

Email and Instagram

Email in the same team inbox as WhatsApp. Instagram DMs and comment-to-DM too.

API and webhooks

Send messages and WhatsApp OTP login codes from your own systems, and get delivery events back.

How it works

Create your account. Your name, your business and an email. 14 days free, no card.
Connect your WhatsApp number. Scan a code on your phone. The WhatsApp Business app keeps working, and six months of chats come with you.
Add your team. Everyone replies from the same number. Switch on Agent Assist or the AI agent whenever you want.

Pricing

Essentials: ₹1,499 per month or ₹14,388 per year (unlimited conversations, contacts and team members).
Growth: ₹2,500 per month or ₹24,000 per year (includes Agent Assist with 2,000 AI replies a month; unlimited conversations, contacts and team members).
Growth + AI: ₹4,499 per month or ₹43,188 per year (includes the AI agent with 2,000 AI replies a month; unlimited conversations, contacts and team members).

Every plan starts with a 7-day free trial, no credit card.

WhatsApp conversation charges are billed to your business by Meta directly. Awaaz adds no fee per message.

Use cases

WhatsApp for coaching institutes and tuition centres: Answer every admission enquiry in seconds, and keep parents informed without a phone tree
WhatsApp for kids' activity centres, gyms and play schools: Book trial classes, fill events and answer parents on WhatsApp, even on weekends
WhatsApp for clinics, hospitals and diagnostic labs: Handle appointment requests, report queries and reminders on the WhatsApp number patients already use
WhatsApp for Shopify and D2C brands: Order updates, COD confirmation and abandoned cart reminders on WhatsApp, without writing a single template
WhatsApp for real estate developers and brokers: Turn property ad clicks into qualified site visits, with every lead answered in minutes
WhatsApp for restaurants, cafes and cloud kitchens: Take table bookings, share the menu and bring regulars back with offers on WhatsApp
WhatsApp for salons, spas and clinics for skin and hair: Fill appointment slots, answer service prices and bring clients back on time
WhatsApp for gyms, yoga and fitness studios: Convert trial enquiries into memberships and remind members before they lapse
WhatsApp for travel agencies and tour operators: Quote packages faster and keep travellers informed from booking to return
WhatsApp for car dealerships, two-wheeler and EV dealers: Book test drives, answer on-road prices and remind owners about service
WhatsApp for insurance agents, financial advisors and NBFCs: Send renewal reminders, answer policy questions and follow up leads, with every conversation on record
WhatsApp for schools, colleges and universities: Admissions enquiries, circulars and parent communication on one official WhatsApp number
WhatsApp for events, workshops and webinars: Promote, register and remind attendees on WhatsApp, with follow-ups only to those who haven't replied
WhatsApp OTP and login codes for apps and websites: Send one-time passwords and alerts on WhatsApp through a simple API
Click-to-WhatsApp ads: turn ad clicks into conversations and leads: Answer every Click-to-WhatsApp ad lead instantly and see which ads bring real conversations
Instagram DM automation and comment to DM: Answer Instagram DMs with AI and turn every 'price' comment into a conversation
WhatsApp for B2B distributors, wholesalers and manufacturers: Share catalogs, take repeat orders and update retailers on one shared WhatsApp number
WhatsApp customer support with a shared team inbox and AI: Run customer support on WhatsApp with a shared inbox, assignment, AI first replies and clean hand-offs
WhatsApp for home services: AC repair, pest control, cleaning and interiors: Capture service requests with photos and addresses, and keep customers updated until the job is done
WhatsApp for NGOs, communities and clubs: Keep donors, volunteers and members informed, and answer their questions from one number
From the WhatsApp Business app to a team inbox, without changing your number: Keep your number and your chats, and add a team inbox, automation and AI on top

Frequently asked questions

What is Awaaz?: Awaaz is a WhatsApp team inbox, broadcast and AI agent platform for businesses, built in India on Meta's official WhatsApp Business Platform. It connects the WhatsApp number a business already uses.
Do I need a new number?: No. You connect the number you already use. It keeps working in the WhatsApp Business app at the same time.
What is WhatsApp Coexistence?: Meta's way to use one number in the WhatsApp Business app and on the API together. Your phone keeps working as it does today, and your team and AI reply from Awaaz on the same number.
Can I connect more than one number?: Yes. Every number you connect lands in the same inbox, and each chat shows which number it came in on. See them all together or one at a time, and choose which numbers each teammate sees.
What happens to my old chats?: When you confirm on your phone, Meta shares up to six months of chats and your contacts. They appear in your Awaaz inbox.
What is the difference between Agent Assist and the AI agent?: Agent Assist helps your team write replies, but a person always presses send. The AI agent replies to customers on its own and hands the hard chats to your team.
Do I have to use AI at all?: No. The team inbox works on its own. Switch on Agent Assist or the AI agent whenever you want.
What if the AI doesn't know?: It hands the chat to your team with a note instead of guessing.
Which plan has the AI agent?: Growth + AI. Every 14-day free trial includes it, so you can try it on your own chats first.
What do I pay Meta?: Meta charges your business for WhatsApp conversations at its own rates, billed directly. Your Awaaz plan has no per-message fee and no markup on Meta's rates.
Is it the official WhatsApp API?: Yes. Awaaz is built on Meta's WhatsApp Business Platform, and your account stays in your business's name.
Is there a free trial?: Yes, 14 days free with every feature, including the AI agent. No credit card is needed.