Use cases · Travel

WhatsApp for travel agencies and tour operators

Quote packages faster and keep travellers informed from booking to return

How travel agencies and tour operators in India use Awaaz to answer package enquiries on WhatsApp, collect trip details, share itineraries and send travel updates to groups.

The problem

Every enquiry starts with the same questions: where, when, how many, what budget. Agents juggle dozens of chats, itineraries get lost in scrolling, and group travellers keep asking for the same pickup time.

How Awaaz helps

  • The AI agent answers questions about popular packages and collects destination, dates, number of travellers and budget before handing the chat to an agent for a quote.
  • Itinerary PDFs and visa checklists are sent from the shared inbox, and the whole team can see the full history.
  • Group departures are tagged, so pickup times and updates go to the right travellers as a broadcast.
  • Payment links in the chat, for advance payments, are coming soon.

What it looks like

Customer: Kerala package for family of 4 in December?

AI agent: Lovely choice! Our 6-day Kerala package covers Munnar, Thekkady and an Alleppey houseboat stay. Which dates are you considering, and is it 2 adults and 2 children?

Customer: 20 to 26 Dec, 2 adults 2 kids (8 and 12)

AI agent: Thank you! Our travel expert will send you a detailed quote for 20 to 26 December shortly.

Set it up

  1. Connect your number and add your packages as documents.
  2. Set the AI agent to collect trip details and hand over for quotes.
  3. Tag travellers by departure and send updates as broadcasts.

What changes

  • Agents start every quote with the details already collected.
  • Group updates go out once instead of in fifty chats.
  • The whole team sees the traveller's history.

Features used

AI agent · Document sharing · Contact tags · Broadcasts · Payment links (coming soon)

Questions

Can we collect advance payments on WhatsApp?
Not yet: payment links in the chat are coming soon. Until then your team can share your UPI ID or your own payment link in the chat.
Does it work for international travellers?
Yes. WhatsApp works worldwide, and the AI agent replies in the customer's language.

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