Use cases · Education

WhatsApp for coaching institutes and tuition centres

Answer every admission enquiry in seconds, and keep parents informed without a phone tree

How coaching institutes and tuition centres in India use Awaaz to answer admission enquiries on WhatsApp, share batch timings and fees, send fee reminders and keep parents updated.

The problem

Admission season brings hundreds of WhatsApp messages a day: batch timings, fees, faculty, demo classes, scholarships. The counsellor's phone is the only inbox, the same questions are typed again and again, and enquiries that arrive at night are cold by morning. Once a student joins, fee reminders, test schedules and holiday notices go out one chat at a time.

How Awaaz helps

  • Connect the institute's existing WhatsApp Business number. The counsellor keeps using the phone app, and every chat also appears in a shared Awaaz inbox that the admissions team works from together.
  • The AI agent learns batches, fees, timings and the demo-class process from your past chats, brochure PDFs and website, then answers enquiries day and night in the counsellor's tone. When a parent asks for a discount or wants to speak to someone, it hands the chat to a person with a note.
  • A welcome workflow greets every new enquiry with a short menu (courses, fees, demo class, location) so parents get an answer even before anyone reads the chat.
  • Interested parents are labelled as leads and sent to your CRM or a Google Sheet, so the counsellor calls the warm ones first.
  • For enrolled students, broadcasts send fee reminders, test schedules and holiday notices to the right batch using contact tags, paced to stay within WhatsApp's daily limit.

What it looks like

Customer: Hi, what are the fees for the JEE 2-year batch?

AI agent: Hello! The JEE 2-year classroom programme is ₹1,45,000, payable in 4 instalments. New batches start on 5 April and 20 May. Would you like to attend a free demo class this Saturday?

Customer: Yes, Saturday works

AI agent: Great! Please share the student's name and current class, and our counsellor will confirm the demo slot.

Set it up

  1. Sign up and connect your WhatsApp Business number by scanning a code. Up to six months of chats come with it.
  2. Add your brochure and fee structure as documents, and your website, so the AI agent knows your courses.
  3. Switch on the welcome workflow with a menu of your courses.
  4. Turn on the AI agent in test mode, try it from your own phone, then let it answer parents.
  5. Import your student list with batch tags and send your first fee reminder as a broadcast.

What changes

  • Parents get an answer at 11 pm instead of the next afternoon.
  • Counsellors spend their time on calls with interested families, not typing fees.
  • Fee reminders go to the right batch in one step, with replies landing in the same inbox.

Features used

AI agent · Shared team inbox · Welcome workflow · Broadcasts · Lead capture to CRM or Google Sheets · Contact tags

Questions

Can our counsellor keep using WhatsApp on the phone?
Yes. Awaaz connects to the number you already use, and the WhatsApp Business app keeps working alongside the Awaaz inbox.
Will the AI quote wrong fees?
It answers from your documents and the facts it learned, and hands the chat to a person when it isn't sure. You can test it on your own phone before turning it on for parents.

Start free trial Try it on your own WhatsApp number, free for 14 days.

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