Use cases · Beauty and wellness
WhatsApp for salons, spas and clinics for skin and hair
Fill appointment slots, answer service prices and bring clients back on time
How salons, spas, and skin and hair clinics use Awaaz to handle appointment requests on WhatsApp, answer service prices, send reminders and win back clients with offers.
The problem
Stylists are busy with clients, so the WhatsApp number goes unanswered for hours. Clients ask about prices and slots, and the ones who don't hear back book elsewhere. Regulars drift away because nobody reminds them it's time for their next visit.
How Awaaz helps
- The AI agent answers service menus and prices, asks for the preferred date and time, and hands the request to the front desk to confirm the slot.
- A keyword workflow sends the price list and location instantly.
- Campaigns remind past clients after a set number of weeks, with a follow-up only to those who didn't reply.
- Festive and wedding-season packages go out as broadcasts to the right client tags.
What it looks like
Customer: Price for global hair colour?
AI agent: Global hair colour starts at ₹3,500 for short hair and ₹5,500 for long hair, including a wash and blow-dry. Would you like to book a slot?
Customer: Saturday afternoon
AI agent: I've asked our front desk to confirm a Saturday afternoon slot for you. They'll message you shortly.
Set it up
- Connect your number and add your service menu and prices.
- Turn on the AI agent with appointment requests handed to the front desk.
- Import your client list with tags such as 'bridal', 'hair colour' and 'regular'.
- Set up a campaign for wedding-season packages.
What changes
- Prices and slots are answered while stylists are with clients.
- Past clients get a timely nudge to book again.
- Seasonal packages reach the clients most likely to want them.
Features used
AI agent · Keyword replies · Campaigns with follow-ups · Contact tags · Broadcasts
Questions
- Can it show available slots?
- The agent collects the preferred time and your team confirms it. If you share open slots as facts, it can suggest them.
- Will clients know they're talking to an AI?
- The AI writes in your salon's tone. Your team can take over any chat in one tap, and the AI steps back the moment a person replies.
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